helpdocs.comHelp Desk Software Features for Unforgettable Customer Support | Teamwork

Desk overview Features Pricing Apps Products Project management software that lets you work your way. Learn more › Features Workload Portfolio Templates Board View See all features › Pricing plans Flexible pricing plans for every type of team. No credit card required. Enterprise-level Scale high performance with with Enterprise level security. Apps & integrations Create custom workflows to build better products, faster. The software suite that integrates beautifully to make work more efficient. Desk Helpdesk software Chat Team chat software Spaces Collaboration and planning software CRM Customer relationship management software See all products › Contact Sales | Sales Phone: +353 21 236 2806 Solutions Solutions Learn how Teamwork can help your team to work together beautifully. Marketing Teams Plan and execute marketing strategies that make an impact. Product Teams Create custom workflows to build better products, faster. Professional services teams Own the bigger picture for you and your clients. Support Teams Exceed customer expectations and deliver exceptional support. Enterprise Scale high performance with enterprise-level security, training and support. View all pricing plans CUSTOMER STORY D’Addario How D’Addario leverage Teamwork to revolutionize manufacturing process. Pricing Resources Resources Everything you need to get the most from your team — and from Teamwork. Blog Our latest learnings about what it means to work together beautifully. Support Comprehensive documentation for 24/7 support. Customer stories See how teams around the world achieve more with Teamwork. Ebooks & guides Up-to-date insights that can help you and your team to do more. Training & certifications Become a Teamwork Expert with our training plans. API & developers Customize your Teamwork experience and scale your data with the Teamwork API. Webinars Join our experts for live Q&As, tips, and best practices. Partners Become a Teamwork partner or find one near you. View our Resource Center REPORT The Total Economic Impact of Teamwork Learn how using Teamwork as a work management tool delivers a 437% ROI. Need help? Our Support team are available 24/7. About us About Teamwork Hi! We’re Teamwork. We like long walks on the beach and creating amazing software. Company Learn about where we came from and what makes us tick. Customers Learn how teams like yours get more done with Teamwork. Security Important info about how we keep your data safe. Careers See what working together beautifully looks like for us. Press Extra, extra, read all about us! All our latest news and updates. Contact us Get in touch with the team and let us know what’s on your mind. About Teamwork REPORT The Total Economic Impact of Teamwork Learn how using Teamwork as a work management tool delivers a 437% ROI. Come join us We’re always looking for exceptional team members. Log in Try now for free Email Try now for free Desk overview Features Pricing Apps Desk Features Desk gives you all the help desk software features you need to exceed your customers’ expectations and provide an unforgettable support experience. Get started View pricing Agent productivity Ticket management Reporting and Analytics Knowledge Base Product overview Ticket Management Track, manage and organize customer communication by turning emails into tickets. Learn more Automation Automate your helpdesk workflows to speed up your support and give your team more time to be human, helpful, and kind. Learn More Training Wheels Build confidence and knowledge from the outset by empowering your agents to continuously learn by doing, and at the same time, ensuring that your customers always receive high-quality responses. Learn More Agent productivity Empower your team to exceed customer expectations by giving them the tools to provide helpful responses more efficiently. Canned responses Keep your customer support answers quick and consistent by using pre-populated responses to reply to common queries. Collision detection Avoid communication mishaps by alerting your team when another agent is viewing or replying to the same ticket. Priority tickets Deal with critical customer issues first by prioritizing tickets, using whatever criteria makes sense for your business Custom tags Add more context to queries and create a more organized inbox by adding customizable tags to tickets. Teamwork integration Connect Teamwork Desk and Teamwork to streamline your workflow and reduce the time spent on repetitive tasks. Create tasks from tickets, or tickets from tasks to build smarter processes for your business. Ticket management Answer your customer queries with fuller, faster and more personal replies. Smart inboxes Take the hassle out of organizing your tickets by setting up a smart inbox to do it for you — so you can focus on replying, not sorting. Unified and shared inboxes Track and manage incoming support tickets from one shared team inbox and easily find every email that's assigned to you in your own unified inbox. Automate with triggers Save time and get quicker resolutions by using triggers to take care of repetitive tasks like assigning tickets, adding tags, and sending emails — so you’re free to focus on the trickier things, like solving customer issues. Customer portal Put your customers in control. With our customer portal, you can give your customers visibility over their requests and the power to manage their own tickets. Print and export tickets Printer and PDF friendly version of tickets include essential information like ticket number, customer details, and ticket details such as status, date created, type, source, priority, inbox, tags, notes, and even custom fields. Reporting and Analytics Get detailed reports on ticket activity, agent performance, and customer happiness, so you can pinpoint areas for improvement and keep striving for excellence. Customer happiness Get instant feedback on the support experience and make sure you’re delighting your customers by sending automated surveys to measure customer happiness. Agent performance Drill down and see exactly how responsive, helpful, and efficient each agent is — and how you can help them develop. Productivity indicators Keep an eye on your key performance indicators like first response time, handle time, or number of replies to resolve, so you can see what's working and what you can improve. Company insights See how you’re performing on a per-organization basis with tailored insights on the team’s responses times, each company’s happiness ratings, and their overall engagement. Knowledge Base Give your customers access to 24/7 self-service support (and reduce ticket volumes for your agents) by setting up a Help Doc site. Fewer queries Empower your customers to find the information they need without having to contact an agent by creating help doc articles for common queries. 24/7 support For those times when your support team isn’t on duty, Help Docs are here to help. Article insights Understand how your customers are interacting with your Help Docs site by viewing insights on top performing help doc articles, answers found, average duration on site, and more. Contact forms Customers can easily search your help docs and reach your support team from any page on your website through the embeddable contact form. We use cookies to improve your experience on our site. To consent to the use of cookies, click Accept. For more details on how we use cookies at Teamwork.com, see our Cookie Policy . Accept Decline Get started with Teamwork Start working together beautifully. See how Teamwork can help your team with our 30-day free trial. Try now for free Or contact our sales team COMPANY About Teamwork Careers Customers Security News Brand Contact us PRODUCTS Teamwork Teamwork Desk Teamwork Chat Teamwork Spaces Teamwork CRM View all products SOLUTIONS Marketing teams Product teams Support teams Professional services Enterprise RESOURCES Blog Webinars Ebooks Guides View all re...